Incident Investigation & Event Reconstruction
When incidents occur, understanding exactly what happened is critical. Traditional surveillance systems provide camera footage, but lack visibility into digital actions, system usage, and operator decisions.
ITVDesk enables full event reconstruction by recording workstation activity alongside CCTV video, providing a complete view of both physical and digital events.
The Challenge
During incident investigations, organizations often rely on multiple disconnected systems — CCTV footage, logs, and application data — making it difficult to reconstruct events accurately.
Without visibility into user actions on workstations, key details may be missing, leading to incomplete or delayed investigations.
Key Challenges
- No visibility into actions performed on computers and systems
- Difficulty correlating system activity with camera footage
- Fragmented data across multiple platforms
- Time-consuming manual investigation processes
- Inability to reconstruct events with full accuracy
ITVDesk Approach
ITVDesk integrates workstation activity into the surveillance system by streaming and recording screens as ONVIF video channels, synchronized with physical camera footage.
- Record workstation screens alongside CCTV video
- Synchronize digital actions with physical events
- Enable timeline-based investigation across all sources
- Centralize all data within one VMS platform
- Eliminate the need for separate monitoring tools
This allows investigators to see exactly what was displayed, what actions were taken, and how events unfolded in real time.
Typical Investigation Scenarios
- Fraud Investigation – analyze transactions and operator behavior
- Security Incidents – reconstruct unauthorized access or system misuse
- Operational Errors – identify mistakes in workflows and processes
- Customer Disputes – verify actions during service interactions
- System Failures – analyze operator response and system state
- Control Room Analysis – review decisions made during critical events
Key Capabilities
- ONVIF-based screen recording integration
- Real-time and recorded playback of workstation activity
- Multi-channel synchronized playback
- Centralized investigation within VMS systems
- Secure recording and data transmission
- Compatible with all major VMS/NVR platforms
Operational Benefits
- Complete reconstruction of incidents with full context
- Faster investigation and decision-making
- Reduced investigation time and operational costs
- Improved accuracy and reliability of findings
- Centralized access to all relevant data
Reconstruct Events with Full Visibility
Combine video surveillance with workstation recording to understand exactly what happened during any incident.
Software-only solution. Fully ONVIF compatible. Designed for precise investigations.