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ITVDesk for Critical Infrastructure | Monitor SCADA & Control Systems in VMS

ITVDesk for Critical Infrastructure Monitoring

Critical infrastructure environments rely on continuous monitoring of systems that control energy, water, transportation, and industrial processes. While surveillance systems monitor physical assets, operational control happens inside digital systems and operator workstations.

ITVDesk enables full visibility into these environments by integrating control systems and workstation activity directly into existing video surveillance platforms.

Operational Reality

Critical infrastructure systems are operated through SCADA platforms, industrial control systems (ICS), and centralized control rooms. Operators manage complex processes in real time, where even minor errors or delays can lead to significant operational or safety risks.

Security in these environments requires visibility into both physical infrastructure and the digital systems used to control it.

Most surveillance systems provide only camera-based monitoring, leaving control interfaces, operator actions, and system interactions outside the visibility scope.

Key Challenges

  • No monitoring of SCADA and control system interfaces
  • Lack of correlation between system actions and physical events
  • Limited audit capability for operator actions
  • High dependency on operator awareness and manual monitoring
  • Difficulty managing distributed infrastructure environments

Critical infrastructure environments demand continuous uptime and rapid incident response, making visibility and monitoring essential for operational security.

ITVDesk Approach

ITVDesk extends surveillance systems by converting control system interfaces and operator workstations into ONVIF-compatible video streams, enabling full integration into existing monitoring platforms.

  • Stream SCADA and control system screens into VMS/NVR systems
  • Record operator actions and system interactions
  • Integrate seamlessly with existing surveillance infrastructure
  • Enable centralized monitoring of multiple facilities
  • Provide unified visibility of physical and digital operations

Typical Use Cases

  • Energy & Power Plants – monitor control systems and operator actions
  • Water Treatment Facilities – supervise system interfaces and operations
  • Industrial Control Rooms – track real-time system activity
  • Oil & Gas Operations – monitor distributed control environments
  • Transportation Infrastructure – oversee system management and control
  • Utility Monitoring Centers – integrate multiple systems into a single view

Key Capabilities

  • ONVIF-compliant virtual camera integration
  • Real-time streaming of control system interfaces
  • Multi-channel monitoring across facilities
  • PTZ desktop control for remote interaction
  • Secure communication (HTTPS, SRTP, authentication)
  • Integration with existing VMS platforms

Operational Benefits

  • Full visibility across critical systems and infrastructure
  • Improved incident detection and response time
  • Enhanced accountability of operator actions
  • Reduced operational risk through centralized monitoring
  • No need for additional hardware deployment

Monitor Critical Systems in Real Time

Integrate control systems, SCADA interfaces, and operator workstations into your surveillance platform.

Software-only solution. Fully ONVIF compatible. Designed for high-security environments.

ITVDesk for Healthcare & Medical Environments

ITVDesk for Healthcare & Medical Environments

Healthcare environments depend on continuous monitoring, rapid decision-making, and strict data protection. While surveillance systems monitor physical areas, critical medical workflows happen on computers, applications, and hospital systems.

ITVDesk extends visibility into these digital environments, enabling real-time monitoring and recording of workstations directly inside existing video surveillance systems.

Healthcare Operational Reality

Hospitals and medical facilities operate 24/7, managing patient data, diagnostics, and critical decisions across multiple systems and departments. Security is not limited to physical safety but includes protection of sensitive medical data and system access.

Modern healthcare security systems must monitor both patient safety and data access, including workstations, records, and restricted areas. 

More than half of hospitals already use monitoring and surveillance systems to improve safety and operational efficiency, showing a clear shift toward integrated visibility.

Key Challenges

  • No visibility into medical applications and workstation activity
  • Strict compliance requirements (patient data protection, audit logs)
  • Disconnection between CCTV monitoring and system usage
  • High risk of unauthorized access to sensitive medical records
  • Limited staff availability for continuous monitoring

Healthcare environments face increasing security and privacy risks due to digitalization and interconnected systems, making monitoring more complex and critical.

ITVDesk Approach

ITVDesk integrates digital medical workflows into the surveillance layer by converting workstations into ONVIF video sources, allowing hospitals to monitor both physical and digital environments in one system.

  • Stream hospital workstations into VMS as live video channels
  • Record access to medical systems and patient data interfaces
  • Integrate with existing CCTV and security infrastructure
  • Enable centralized monitoring across departments and locations
  • Provide unified visibility without changing existing workflows

Healthcare Use Cases

  • Patient Data Access Monitoring – track usage of medical records and systems
  • Nurse Station Supervision – monitor system usage in real time
  • Pharmacy Systems – control access to prescription and medication systems
  • Laboratories & Diagnostics – monitor critical analysis workflows
  • Telemedicine & Remote Care – supervise remote consultations
  • Hospital Control Rooms – integrate medical systems into central monitoring

Key Capabilities

  • ONVIF-compliant virtual camera integration
  • Real-time desktop streaming and recording
  • Multi-channel monitoring across departments
  • PTZ control for remote workstation interaction
  • Secure communication (HTTPS, SRTP, authentication)
  • Seamless integration with existing VMS platforms

Operational Benefits

  • Improved patient safety through better monitoring
  • Enhanced data protection and audit capabilities
  • Faster incident detection and investigation
  • Reduced reliance on manual supervision
  • Unified monitoring across physical and digital systems

Extend Healthcare Monitoring Beyond Cameras

Monitor medical systems, applications, and workstations directly inside your surveillance platform.

Software-only solution. Fully ONVIF compatible. No additional hardware required.

Government & Public Sector

ITVDesk for Government & Public Sector

Modern government operations rely on digital systems, control rooms, and operator-driven workflows. However, traditional surveillance systems monitor only physical spaces — not the systems where decisions are actually made.

ITVDesk enables full visibility by integrating workstation activity directly into existing video surveillance systems, providing a unified view of both physical and digital environments.

Operational Reality

Government institutions operate through centralized control rooms, monitoring centers, and distributed offices. These environments depend on continuous monitoring and fast decision-making based on multiple data sources.

Control rooms act as the core of security operations, where video feeds, alarms, and system data are analyzed in real time to detect and respond to incidents. 

Despite advanced VMS systems, visibility is still limited to camera feeds, while operator actions and system usage remain outside of the surveillance layer.

Key Challenges

  • No monitoring of operator actions inside critical systems
  • Lack of correlation between screen activity and CCTV footage
  • Limited audit trail for investigations and compliance
  • Complex monitoring across multiple locations and departments
  • Dependence on human operators with limited attention span

Human operators lose focus quickly when monitoring multiple video feeds, making manual observation unreliable in complex environments. 

ITVDesk Approach

ITVDesk extends the video surveillance layer beyond physical cameras by converting any computer or system interface into a standard ONVIF video source.

  • Stream workstation screens into VMS as live video channels
  • Record application usage and operator actions
  • Integrate seamlessly with existing surveillance infrastructure
  • Enable remote monitoring across departments and locations
  • Maintain centralized visibility within one system

This creates a unified monitoring environment where all relevant data — physical and digital — is accessible in one place.

Typical Government Use Cases

  • Command & Control Centers – monitor operator actions in real time
  • Public Safety Monitoring – integrate dispatch systems with video surveillance
  • City Surveillance Systems – combine CCTV with system-level data
  • Administrative Offices – ensure compliance and process transparency
  • Border & Immigration Systems – monitor digital workflows during processing
  • Emergency Operations Centers – track system usage during incidents

Key Capabilities

  • ONVIF-compliant virtual camera integration
  • Multi-channel monitoring of multiple workstations
  • Real-time streaming and recording of desktop activity
  • PTZ control for remote system interaction
  • Secure communication (HTTPS, SRTP, authentication)
  • Integration with existing VMS platforms

Operational Benefits

  • Complete situational awareness across all systems
  • Faster incident detection and response
  • Improved accountability and audit capabilities
  • Centralized monitoring across multiple facilities
  • No need for additional hardware deployment

Extend Surveillance Beyond Cameras

Integrate digital operations into your existing surveillance system and gain full visibility over critical government workflows.

Software-only solution. No additional hardware. Fully ONVIF compatible.

Banking & Finance

Banking & Finance Surveillance

Monitor transactions, operator activity, and digital systems inside your existing VMS and NVR infrastructure.

ITVDesk enables banks and financial institutions to integrate desktops, ATM interfaces, and transaction systems as ONVIF IP cameras for full visibility and compliance.

The Problem

Traditional surveillance systems capture physical environments, but critical financial operations happen on computer screens — including transactions, approvals, account access, and internal processes.

Without visibility into these digital systems, investigations lack context and compliance requirements are difficult to meet.

The ITVDesk Solution

ITVDesk converts banking systems into ONVIF-compatible video sources, allowing desktops, applications, and transaction interfaces to be recorded and monitored just like standard IP cameras.

  • Stream teller desktops directly into VMS
  • Monitor ATM interfaces and kiosk systems
  • Capture transaction workflows in real time
  • Integrate all sources into existing surveillance systems

Key Banking Use Cases

Transaction Monitoring

Record all actions performed on banking systems together with video surveillance.

ATM Monitoring

Capture ATM screen activity alongside camera footage for fraud detection.

Fraud Investigation

Replay user actions together with surveillance video for full incident analysis.

Compliance & Audit

Ensure regulatory compliance with recorded system activity and operator actions.

Key Features for Banking

  • ONVIF integration with VMS/NVR systems
  • Desktop and application streaming
  • H.264 / H.265 video encoding
  • Secure streaming (HTTPS, SRTP)
  • Two-way audio support
  • Motion detection (keyboard & mouse activity)
  • Multi-stream support

Benefits

  • Full visibility of digital and physical environments
  • Improved fraud detection and investigation
  • Centralized monitoring inside existing VMS
  • No additional hardware required
  • Fast deployment and scalability

VMS & NVR Integration

ITVDesk integrates with leading video management systems and NVR platforms using ONVIF and RTSP protocols.

  • Milestone XProtect
  • Hikvision
  • Dahua
  • Nx Witness
  • Any ONVIF-compatible system

Bring Banking Systems into Your Surveillance Platform

Monitor transactions, operator activity, and ATM systems directly inside your VMS using ITVDesk.

Software-only solution. No hardware required. Ready for enterprise deployment.

Efficient Video Streaming with ITVDesk | GPU-Accelerated ONVIF Video Processing

Efficient Video Streaming with ITVDesk

High-performance GPU-accelerated video processing for professional surveillance environments. Reduce CPU load, improve scalability, and stream more video sources with greater efficiency.

gpu itvdesk small

Built for Modern Video Surveillance Workloads

ITVDesk is designed to process video streams efficiently using advanced hardware acceleration. Instead of relying only on traditional CPU-based processing, ITVDesk can use the GPU for encoding, decoding, scaling, and video handling tasks. This significantly reduces processor load and allows one system to handle more cameras, more streams, and more analytics with better stability.

GPU Acceleration

ITVDesk uses modern GPU acceleration to offload demanding video tasks from the CPU. This improves performance and reduces system overhead, especially in installations with multiple streams.

Hardware Encoding and Decoding

Support for hardware video encoding and decoding helps process H.264 and H.265 video streams more efficiently, reducing latency and improving responsiveness under load.

Lower CPU Usage

By moving intensive video operations to the GPU, ITVDesk reduces CPU usage significantly. This is particularly important on servers handling multiple channels or high-resolution inputs.

Why GPU Processing Matters

Traditional video streaming systems often depend heavily on the CPU for decoding, scaling, compositing, and encoding. As camera count increases, CPU usage grows quickly, limiting the number of streams a single server can handle reliably.

ITVDesk improves this architecture by using hardware acceleration where available. This makes it possible to process more video streams per server, improve multi-view performance, and lower the overall hardware requirements for both servers and client computers.

Key Benefits

More Streams per Server

Handle more concurrent Full HD and high-resolution video streams on the same hardware platform.

Lower Infrastructure Cost

Reduce the number of required servers and simplify deployment architecture in larger installations.

Better Client Performance

Display more video feeds on operator workstations and use lower-performance client computers more effectively.

Improved H.265 Handling

Efficient hardware decoding of H.265 streams reduces system stress and improves performance with modern cameras.

Faster Video Processing

Accelerated video operations improve responsiveness and reduce delays in demanding environments.

Higher Analytics Capacity

Servers can process several times more streams when using video analytics, helping reduce capital and maintenance costs.

Optimized for Video Analytics and VMS Integration

ITVDesk acts as an intelligent video source that can stream desktops, applications, cameras, or combined multi-monitor layouts as a standard ONVIF device to VMS/NVR systems. By handling video decoding, processing, and encoding using GPU acceleration, ITVDesk significantly reduces the processing load on the VMS server.

In addition, multiple monitors or video sources can be merged into a single stream (Combined Channel), reducing the number of required channels on the VMS side and further optimizing system performance. This approach improves scalability, lowers CPU usage on the VMS server, and enables more efficient use of hardware for video analytics, motion detection, metadata processing, and other advanced surveillance functions.

UDP and Multicasting

ITVDesk also supports network-efficient streaming methods such as UDP and multicasting. These technologies help reduce bandwidth usage and improve scalability in larger systems.

Reduced Network Bandwidth

Live video can be streamed from the server to client computers in a more efficient way, reducing unnecessary network load and helping maintain stable performance.

Multicast for Multiple Clients

When transmitting video to multiple viewers, multicasting conserves network capacity by avoiding duplicated streams. This improves the performance and scalability of the overall video management system.

What This Means in Practice

  • More cameras connected to a single server
  • Lower CPU load during video streaming and processing
  • Reduced hardware expenses and support complexity
  • Better performance when displaying multiple feeds on client computers
  • Improved readiness for large-scale and analytics-heavy deployments

A Smarter, More Efficient Architecture

ITVDesk helps build a more efficient surveillance architecture by allowing fewer servers to process more video streams with lower CPU usage, reduced bandwidth consumption, and greater overall system scalability.

Unlike traditional CPU-heavy solutions, ITVDesk is designed to take advantage of modern GPU-based video processing for better performance in real-world professional deployments.

Remote Communication & Intervention

Remote Communication & Intervention

ITVDesk extends traditional video surveillance by enabling real-time two-way audio communication between the VMS operator and the user behind the monitored computer. This allows security teams, operators, supervisors, and support personnel not only to observe events, but also to interact instantly through the surveillance system.

Using ONVIF-compatible audio streaming and callback mechanisms, ITVDesk can expose the monitored computer as an interactive endpoint inside the VMS environment. This makes it possible to combine video monitoring, live audio communication, alarm events, and operator control into a single unified workflow.

How It Works

ITVDesk presents the monitored computer to the VMS as a standard ONVIF-compatible device, including support for video, audio, and event communication. Once connected, the operator can access the endpoint through the VMS in the same way as any other surveillance device, but with the added ability to communicate directly with the user on that computer.

Through two-way audio support, the operator can send voice instructions, warnings, or assistance to the remote location, while also receiving audio feedback from the monitored environment. With callback-based event handling, communication can also be triggered during specific incidents such as alarms, suspicious activity, operator intervention, or workflow exceptions.

Key Benefits

  • Real-time two-way audio communication between VMS operator and monitored endpoint
  • Faster incident response through direct verbal interaction
  • No separate intercom or VoIP system required
  • Unified surveillance workflow with video, audio, events, and control in one platform
  • Seamless ONVIF integration with compatible VMS environments
  • Remote warning, instruction, and assistance capabilities
  • Better protection of users, assets, and sensitive workflows

Practical Use Cases

Security Operations

Security personnel can immediately speak to a user or person at the monitored endpoint during suspicious behavior, policy violations, or restricted activity. This turns surveillance into an active prevention tool instead of a passive recorder.

Remote Assistance

Operators or support teams can guide the remote user directly through the VMS platform, which is especially useful in controlled environments where external communication tools are restricted or unavailable.

Banking and Secure Environments

In financial institutions and high-security facilities, direct voice communication allows rapid intervention, verification, and controlled operator-to-user interaction without introducing additional communication infrastructure.

POS and Retail

Supervisors can communicate with staff at remote sales points for assistance, transaction verification, customer flow management, or incident escalation.

Manufacturing and Industrial Control

In production and operational environments, supervisors can issue immediate instructions to remote stations, especially where speed, accuracy, and controlled workflows are critical.

Education and Managed Access Facilities

Authorized staff can communicate with users in classrooms, labs, libraries, or managed systems where monitoring and direct intervention are both important.

Why It Matters

Most surveillance platforms are designed only for observation. ITVDesk adds a new layer by making the monitored computer an interactive VMS endpoint. Instead of only watching an event, the operator can immediately respond, communicate, and influence the situation in real time.

This improves operational efficiency, shortens response time, and creates a more advanced surveillance model that combines monitoring, communication, and intervention in a single solution.

Why ITVDesk

ITVDesk is designed to go beyond standard screen-to-video conversion. By combining ONVIF video integration, two-way audio communication, event callback support, and remote operator interaction, ITVDesk enables advanced VMS use cases that are normally not available with conventional IP cameras or software encoders.

This makes ITVDesk an ideal solution for organizations that need not only visibility, but also direct communication and real-time intervention through their video surveillance infrastructure.

ITVDesk IPCam – POS Overlay API Manual

1. Overview

The POS Overlay API allows external systems (POS, ERP, scripts) to display receipt data directly on the screen and inside the video stream generated by ITVDesk IPCam.

This enables full POS-to-video synchronization, where each transaction is visually embedded into the recorded stream.

Typical workflow:

  • Open a receipt

  • Add item lines

  • Display total amount

  • Close the receipt (manually or automatically)

All displayed text is:

  • Shown live on screen

  • Embedded into the video recording

  • Time-synchronized with the stream

2. API Endpoint



POST http://<ITVDESK_IP>:7033/pos/push

ONVIF Protocol: HTTP
Method: POST
Content-Type: application/json

3. Required JSON Parameters

ParameterTypeDescription
uri string RTSP stream URI where text will be displayed
token string Authentication in username:password format
cmd string POS command (open, item, total, close)

4. Optional Parameters

ParameterTypeDescription
title string Cash desk / register name
billid string Receipt / transaction ID
text string Item or total text to display
ttl integer Time to live in milliseconds

Note:
ttl defines how long the overlay stays visible if close is not sent.

5. POS Commands (cmd)

5.1 open – Open Receipt Session

Initializes a new POS overlay session and opens the display window.



 


curl -i -X POST "http://192.168.68.82:7033/pos/push" \
  -H "Content-Type: application/json" \
  -d '{
    "uri":    "rtsp://192.168.68.82:5554/ipc1-stream1/screenlive",
    "token":  "admin:admin",
    "cmd":    "open",
    "title":  "CASH DESK 1",
    "billid": "2026-01-14-0330123",
    "ttl":    5000
  }'

Effect:

  • POS overlay window appears

  • Receipt session is started

  • TTL countdown begins

5.2 item – Add Receipt Item

Adds a new line to the active receipt.



curl -i -X POST "http://192.168.68.82:7033/pos/push" \
  -H "Content-Type: application/json" \
  -d '{
    "uri":    "rtsp://192.168.68.82:5554/ipc1-stream1/screenlive",
    "token":  "admin:admin",
    "cmd":    "item",
    "title":  "CASH DESK 1",
    "billid": "2026-01-14-0330123",
    "text":   "COFFEE 2.50",
    "ttl":    5000
  }'

Notes:

  • Can be called multiple times

  • Each call adds a new line

  • TTL is refreshed

5.3 total – Display Total Amount

Displays the final total of the receipt.



curl -i -X POST "http://192.168.68.82:7033/pos/push" \
  -H "Content-Type: application/json" \
  -d '{
    "uri":   "rtsp://192.168.68.82:5554/ipc1-stream1/screenlive",
    "token": "admin:admin",
    "cmd":   "total",
    "text":  "TOTAL 6.40"
  }'

Effect:

  • Final total line is displayed

  • Overlay remains visible until closed or TTL expires

5.4 close – Close POS Overlay

Closes the POS overlay window immediately.



curl -i -X POST "http://192.168.68.82:7033/pos/push" \
  -H "Content-Type: application/json" \
  -d '{
    "uri":   "rtsp://192.168.68.82:5554/ipc1-stream1/screenlive",
    "token": "admin:admin",
    "cmd":   "close"
  }'

Effect:

  • Overlay disappears instantly

  • Receipt session ends

6. Automatic Close (TTL)

If close is not sent:

  • The overlay will automatically close after ttl expires

  • TTL acts as a safety fallback

Example:

  • ttl: 5000 → overlay closes after 5 seconds of inactivity

7. Recommended Call Sequence

  1. open

  2. item (repeat as needed)

  3. total

  4. close (or wait for TTL)

8. Common Use Cases

  • POS + Video synchronization

  • Cash register monitoring

  • Transaction verification

  • Fraud prevention

  • Retail and hospitality surveillance

9. Integration Notes

  • API is HTTP stateless, but stateful per RTSP stream

  • One active POS session per stream

  • Supports multiple streams simultaneously

  • Overlay text is embedded into recorded video

10. ONVIF Replay – Search & Playback by Receipt (billId)

10.1 Overview

ITVDesk extends standard ONVIF Replay functionality by enabling video search and playback based on POS receipt number (billId).

Each POS transaction is visually displayed on screen, embedded into the recorded video stream, and indexed internally using the provided billId. This allows exact transaction-to-video correlation without manual time searching.

10.2 How It Works

  1. POS system sends billId using the existing /pos/push API
  2. ITVDesk associates the billId with:
    • RTSP stream URI
    • Recording token
    • Exact UTC timestamps (open / close)
  3. Transaction data is stored as searchable metadata
  4. Replay requests return an ONVIF-compatible replay stream

10.3 POS Recording Lifecycle

ActionEffect
open Receipt session is started and timestamped
item Receipt lines are appended as video metadata
close Receipt is finalized and indexed for replay
Recording Video contains POS overlay synchronized with the transaction

10.4 Search API – Find Recording by billId

Endpoint:

POST http://<ITVDESK_IP>:7000/pos/search

Request example:

{
  "uri":    "rtsp://192.168.68.76:554/ipc1-stream1/screenlive",
  "token":  "admin:admin",
  "billId": "2026-01-14-0330123"
}
ParameterTypeDescription
uri string RTSP stream associated with the POS transaction
token string Authentication in username:password format
billId string Receipt / transaction identifier

10.5 Search Response – Replay Information

Example response:

{
  "found": true,
  "billId": "2026-01-14-0330123",
  "utc": 1768601388,
  "recordingToken": "RecordingToken_16",
  "replayUrl": "rtsp://192.168.68.81:554/ipc1-stream1/screenlive/replay?earliest=1768601368&latest=1768601398"
}
FieldDescription
recordingToken ONVIF Recording token associated with the transaction
startTime Transaction start time (UTC)
endTime Transaction end time (UTC)
replayUri RTSP replay URI usable by ONVIF clients and media players

10.6 Usage Scenarios

  • Instant video lookup by receipt number
  • Fraud investigation and transaction verification
  • POS-to-video audit trails
  • Retail and hospitality compliance review

10.7 Notes

  • Replay functionality is compatible with ONVIF Profile G
  • Search works with segmented and FIFO recordings
  • Replay URI can be opened in ONVIF-compliant VMS or RTSP players
  • Receipt search does not require manual timestamp input

How ONVIF Replay Works in ITVDesk

What is ONVIF Replay (Playback)

ONVIF Replay provides standardized access to recorded video (and audio) from ONVIF-compliant devices and recording systems. Unlike live streaming, replay allows playback from a specific point in the past, which is essential for event review, forensic analysis, and compliance.

ITVDesk fully supports ONVIF Replay (Profile G), ensuring compatibility with ONVIF VMS clients and RTSP players.

Key Capabilities

  • Playback from an exact UTC timestamp
  • Forward and reverse playback
  • Variable playback speeds
  • Keyframe-only playback for fast browsing
  • Accurate time-synchronized video review

Accurate Time Synchronization

ITVDesk uses ONVIF Replay timestamp mechanisms to ensure that each video frame is associated with its exact UTC creation time. This guarantees reliable reverse playback, correct stream startup on keyframes, and precise event correlation.

Transport and Reliability

For replay operations, RTSP over TCP is recommended to ensure reliable delivery, especially during fast-forward, rewind, and reverse playback. This provides stable and predictable replay behavior.

Replay Control

Replay is controlled using standard RTSP commands, allowing clients to:

  • Select exact time ranges using UTC timestamps
  • Adjust playback speed and direction
  • Request real-time or accelerated data delivery
  • Filter frames for efficient scanning

ONVIF Replay and POS Integration

ITVDesk uniquely integrates POS data with ONVIF Replay. Each receipt (billId) is visually embedded into the video, indexed with precise timestamps, and can later be retrieved automatically using replay search.

This allows instant video lookup by receipt number, without manual time searching.

Benefits for Customers

  • Faster investigations
  • Accurate POS-to-video correlation
  • Reduced manual work
  • ONVIF-standard interoperability
  • Professional audit and compliance workflows

Use Cases & Development

Industries Where ITVDesk Is Used

ITVDesk is a versatile video and device simulation platform designed to support a wide range of industries where video streaming, surveillance, testing, and system integration are critical. Its flexibility allows it to be used both in production environments and in advanced development and testing scenarios.

Video Surveillance and Security

ITVDesk is widely used in professional video surveillance systems for creating virtual IP cameras, managing video streams, and integrating with ONVIF-compatible VMS and NVR solutions. It enables reliable testing, deployment, and expansion of surveillance infrastructures without additional physical hardware.

Software Development and System Integration

Developers and system integrators use ITVDesk to simulate IP cameras and video devices during the development of VMS, NVR, and video analytics platforms. This significantly reduces development costs and speeds up testing cycles by allowing controlled, repeatable video sources.

NVR and VMS Development

ITVDesk plays an important role in the development of Network Video Recorders (NVR) and Video Management Systems (VMS). It allows manufacturers and software teams to emulate multiple IP cameras, test recording logic, stream handling, failover scenarios, and ONVIF compliance in complex environments.

Device Simulation: IP Camera and NVR

ITVDesk is used as a device simulation tool for IP cameras and NVR systems. It enables realistic emulation of video devices, including video streams, profiles, and network behavior, making it ideal for laboratory testing, QA environments, and interoperability validation.

IT and Network Infrastructure Testing

IT departments use ITVDesk to validate network capacity, streaming performance, firewall rules, and remote access scenarios. Simulated video devices help test real-world load conditions without deploying physical cameras.

Education and Training

ITVDesk is used in training centers and technical education programs to demonstrate IP camera systems, ONVIF concepts, and VMS operation. It provides a safe and flexible learning environment without the need for physical surveillance hardware.

Research and Prototyping

Research teams use ITVDesk for rapid prototyping of video-based systems, AI video processing, and computer vision pipelines. Virtual video sources allow precise control over test data and repeatable experiments.

Why ITVDesk

ITVDesk bridges the gap between physical video devices and software-based development. By combining virtual IP cameras, NVR/VMS testing, and device simulation into a single platform, it enables faster development, lower costs, and more reliable system validation across multiple industries.

🧰 SLA & Support Policy

🧰 ITVDesk SLA & Support Policy

Last updated: October 2025

1. Overview

ITVDesk is developed and maintained by IT – Obrt za informatičke i Internet usluge, focused on providing stable, secure, and reliable software for all users. This Service Level Agreement (SLA) defines the standard level of support and maintenance for licensed ITVDesk customers.

2. Support Channels

Customers can contact technical support via:
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Support is available during regular business hours:
🕘 Monday – Friday, 09:00 – 17:00 (CET)
Requests received outside these hours are handled the next business day.

3. Response and Resolution Times

ITVDesk provides support and bug fixing according to issue severity.

PriorityDescriptionResponse TimeEstimated Resolution
Critical Software not working or blocking main operation ≤ 24 hours 3–5 business days
High Major issue but partial functionality remains ≤ 48 hours 5–7 business days
Normal Minor issue or bug, no major impact ≤ 72 hours Fixed in next update
Low Cosmetic issue or feature suggestion ≤ 5 business days Future release

Response time means when we confirm receipt and start investigation.
Resolution time depends on issue complexity and update schedule.

4. Updates and Maintenance

All active licenses include free access to software updates, security patches, and bug fixes. Older versions (over 24 months) may not receive new updates.

5. Customer Responsibilities

  • Use the latest stable version of ITVDesk.
  • Provide clear description, logs, or screenshots when reporting problems.
  • Maintain a valid license and legal use of the product.

6. Limitations

  • Third-party hardware, network, or OS issues.
  • Custom integrations or modifications by the user.
  • Downtime caused by external hosting or cloud providers.

7. Contact

For all technical issues or product questions, please contact:
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🌐 www.itvdesk.eu

Summary:
ITVDesk provides direct email-based support with response within 1–3 business days, and issue resolution typically within 3–7 business days, depending on severity. This SLA ensures fair expectations and transparent communication for all customers.

⚙️ Getting Started with ITVDesk

Getting Started with ITVDesk

Welcome to ITVDesk — the easiest way to stream your Windows desktop or webcam directly to your VMS, NVR, or RTSP-compatible system.

🪟 1. Install ITVDesk

Download and install the latest version of ITVDesk from our official website:

Download ITVDesk

🔐 2. Activate Trial License

When you start the app for the first time, click “Get Trial Online” to activate your 15-day free trial. You’ll receive a confirmation email with your license details and a discount coupon.

🎥 3. Start Streaming

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Once your trial is active, you can start streaming your screen or camera using:

  • RTSP – e.g. rtsp://your_pc_ip:5555/ipc1-stream1/screenlive
  • RTSPS – Secure RTSP (over HTTPS)
  • ONVIF – Compatible with all major VMS/NVR systems and streams player like VLC etc.

🧩 4. Connect to Your VMS or NVR

Open your VMS software (Milestone, Nx Witness, Luxriot, etc.) or NVR and add a new camera using the RTSP or ONVIF URL shown in ITVDesk.
You can use video help 

📘 Need More Help?

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— The ITVDesk Team

🧑‍💼 Employee Monitoring & Data Protection

🧑‍💼 Employee Monitoring & Data Protection

ITVDesk allows companies to maintain full control and data security over their workstations — without relying on external cloud services. It is designed for employee activity monitoring, recording, and sensitive data protection in offices, call centers, and other business environments.

What ITVDesk enables:

  • 📺 Live desktop monitoring of each workstation through secure RTSP/RTSPS streaming
  • 🎥 Activity recording to an NVR or remote server for later review
  • 🔒 Data and screen protection — all video streams are encrypted (TLS/SRTP) and cannot be intercepted
  • 🧠 Local encrypted storage — all camera credentials and configuration data remain within the company network

ITVDesk can be easily integrated with an NVR system or a video management server, allowing managers and IT administrators to review work activities, verify data security, and prevent misuse of confidential information.

Key Security Benefits:

  • ✔ Prevents copying or unauthorized transfer of sensitive data
  • ✔ Enables real-time monitoring and internal auditing
  • ✔ Provides visual records for compliance and incident review
  • ✔ Fully operates inside your private network — no external services required

ITVDesk is the ideal solution for organizations that want to increase productivity, ensure data protection, and maintain full control over their internal IT systems. It uses industry-grade encryption protocols such as RTSPS, SRTP, and ONVIF Security to guarantee safe and reliable operation.