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Terms of Service ITVDesk

The following text outlines the terms of use of the ITVDesk Website. You can also review our privacy policy, which outlines our practices towards handling any personal information that you may provide to us.

Acceptance of Terms

The contract below outlines ITVDesk website terms of service (“the Agreement”). By using this website you agree and acknowledge that you have read and accept this Agreement in its entirety, and agree to be bound by its terms. These terms of service apply to all users of the website.

1. PRIVACY POLICY

As a provider of an online service, we require users to provide certain information when registering on this website. All information provided by Users is collected, used, maintained, shared and destroyed in accordance with the Privacy Policy, available here, and incorporated into this Agreement by reference.

2. LICENSE

Users are granted the rights to use this website solely for information purpose about ITVDesk software and for placing orders and purchasing licenses for ITVDesk software.

By placing orders the user acknowledges that the ITVDesk licenses are bound to the PC hardware during activation process and the licenses cannot be transferred to another PC.

By placing orders the user agrees with ITVDesk software EULA

 3. SUSPENSION & TERMINATION

You agree that ITVDesk, in its sole discretion, for any or no reason, and without penalty, may terminate or suspend your use of the website at any time.

4. CANCELLATION & REFUND POLICY

You assume the responsibility for your purchase, no refunds will be issued.

5. PROHIBITED USES

The unauthorized copying, sharing or distribution of the Website content is strictly prohibited. It is a violation of copyright law and would result to legal penalties

In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable.

You expressly agree that your use of, or inability to use, the website is at your sole risk. The website and all products and services delivered to you through the website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ITVDesk, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

7. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

8. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

 

GDPR / Privacy Policy ITVDesk

Privacy Policy & GDPR Compliance Statement

Effective Date: October 2025

1. Data Controller

ITVDesk IT (IT-Obrt za informatičke i internet usluge)
Owned and operated by Mile Brkanović
Based in Croatia (EU)
E-mail: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

2. Our Commitment to User Privacy

At ITVDesk, protecting the privacy and security of your information is our top priority. We only collect the minimum amount of data required to provide our services and comply with legal obligations.

In addition to standard billing information, our application collects only the hostname and a unique Hardware ID (HWID) specific to each computer. This information is used solely for licence activation and maintenance.

Users who prefer not to share this data may use the offline activation option, allowing full product use without sending any information to our servers except for order and invoice data.

You may request the removal of your personal data at any time. ITVDesk provides a clear and straightforward process for managing, accessing, or deleting your data.

3. Use and Disclosure of Personal Information

We collect personal information to:

  • Process customer orders and issue invoices
  • Provide licence activation and product support
  • Improve our products and communication with users

Processing of personal data is based on Article 6(1)(b) and 6(1)(c) of the GDPR — necessary for the performance of a contract (licence purchase and activation) and for compliance with legal obligations (invoice issuance).

In special circumstances, we may use or disclose personal information for law enforcement, investigations, protection of our legal rights, or business acquisitions.

4. Data Collected

  • Name and surname / Company name
  • Address and Tax ID (OIB/VAT number)
  • E-mail address (for invoices and licence delivery)
  • Hardware ID (HWID) and hostname — used for online licence validation only

No other data such as IP addresses, camera feeds, locations, or telemetry is collected, all data private and encripted.

5. Data Retention

Personal data related to invoicing are retained for up to 11 years as required by Croatian accounting regulations. Licence activation data (HWID, hostname) are stored only for the duration of the active licence and are then permanently deleted.

6. Third Parties and Data Sharing

Personal data are not shared with any third parties except:

  • Our accounting service for lawful bookkeeping purposes,
  • Stripe payment processor for secure online transactions,
  • Law enforcement or government authorities when legally required.

Stripe acts as a separate data controller for payment information. For more details, please see Stripe’s Privacy Policy.

7. Website Technology

Our website may use cookies to improve browsing functionality. You can disable cookies in your browser, though some features may not work properly.

We may also use third-party tools (such as Google Analytics) to collect anonymized website usage statistics. This information is used only to improve our website performance and user experience.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent and request data removal
  • File a complaint with the supervisory authority (AZOP – www.azop.hr)

To exercise your rights, please contact: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

9. Security Measures

All data are stored on secure servers with encryption (TLS 1.2+) and access control. HWID and licence data are encrypted and accessible only to authorized personnel.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal or technical requirements. The latest version will always be available at https://itvdesk.eu.

Last Updated: October 2025
© ITVDesk IT, Mile Brkanović — All rights reserved.